Frequently asked questions

Payments with ganzaadventure.com are simple and transparent. Once your booking is confirmed, a deposit of 50% of the total tour cost is due to secure your reservation. The remaining 50% is due no later than 60 days before departure. Bookings made within 60 days of departure are payable in full when confirmed.

We collaborate directly with trusted local operators and quote one clear, all-inclusive price. Our service is included in that price, so there are no hidden fees or surprise add-ons. Optional extras are priced upfront. Once your booking is confirmed, your price is locked except for changes you request and official fee changes by park authorities.

No. After finalising your booking, we will check availability with our local partners. Once all the partners on your itinerary have confirmed, we’ll send you a separate confirmation and the bank account details for your deposit payment.

If a service in your booking is unavailable, we’ll strive to offer the closest alternative. For upgrades, we’ll aim to honor your original booking price whenever possible. For downgrades, we’ll adjust the price accordingly. Payment will only be requested once you approve the revised booking.

Yes. You can add activities at any time, subject to availability, and we will send you an updated quote before anything is confirmed. If you remove an activity, the same timeframes as our cancellation terms apply to that activity’s price: 50% more than 60 days before departure, 60% between 30 and 60 days, 80% between 15 and 29 days, and 100% within 14 days. Permits and park fees already purchased are non-refundable. We handle all payment adjustments, so you only deal with us.

To provide the best possible experience, most activities and transportation are currently assigned by our local partners based on scheduling and availability to ensure your itinerary runs smoothly.

Our team and your guides can help recommend the ideal timings for each activity and how to arrange them in your itinerary for the best experience. Depending on the length of your trip, we suggest leaving the exact timing of each activity flexible to decide as you go.

We know that plans can change. If you need to adjust or cancel your booking, simply contact us at team@ganzaadventure.com and we’ll do our best to accommodate. In general, the cancellation policy depends on the amount of time remaining to the start of your trip. You can review our full cancellation policy in our Terms & Conditions.

Our offerings are always growing! If there’s a specific lodge, activity, park, or destination missing from our selection, just let us know. We’ll do our best to include it or recommend a fantastic alternative that fits your idea of the perfect safari.

Park and conservation fees are included in your confirmed offer and prepaid by us when required. They are set by the national authorities—Uganda Wildlife Authority in Uganda, and TANAPA and the Ngorongoro Conservation Area Authority in Tanzania—so we cannot discount them. They are passed on at the official rate without a markup.

We don’t offer international flights on our platform for a simple reason: you can often find and book them at better prices elsewhere. At ganzaadventure.com, we focus on the aspects of your trip that are harder to plan and book, ensuring the process is as seamless as possible.

While we strive to offer competitive rates, we can’t promise the lowest price. Booking a basic package directly with a local operator can sometimes cost less. What you get with ganzaadventure.com is a tailor-made itinerary, vetted local partners, one point of contact, a clear booking and payment process, and dedicated WhatsApp support during your trip.

Travelers who require a Ugandan visa should apply online through the official service at https://visas.immigration.go.ug/. Apply as a tourist and request a three-month tourist visa. Allow at least five to seven working days for processing, and check the current official entry requirements before travel. Contact us at team@ganzaadventure.com if you need assistance.

Uganda no longer requires a yellow fever vaccination certificate for entry. We still recommend speaking to your doctor or a travel clinic about yellow fever and other vaccinations well before you travel. Other countries on your route, including Tanzania and your home country, may ask for a certificate depending on where you are arriving from, so please check the rules for every country you visit or transit through. A yellow fever certificate, if you have one, is valid for life, beginning 10 days after the date of vaccination.

The Ugandan Shilling is used in Uganda, although US dollars or Euro are generally accepted. Please ensure that you don’t have US dollars / Euro notes prior to 2006 and the notes are not damaged or cut in any way as they are not accepted. There are ATMs in all big cities which accept most international bank cards and Visa. It is important that you know what your daily withdrawal limit is. For a fee we can arrange for you to exchange your local currency to Ugandan Shillings on your first day. Talk to us if you wish to use this service!

Visa requirements depend on nationality. Travelers who require a tourist visa can normally apply online through Tanzania’s official e-Visa portal at https://visa.immigration.go.tz/. The ordinary tourist visa costs $50 USD and is valid for up to 90 days. US passport holders traveling for tourism must instead apply for a $100 USD multiple-entry visa. Some nationalities are visa-exempt, while referral-visa applicants face different requirements and longer lead times, so always check the current official guidance for your passport before applying. Tanzania Immigration advises lodging standard applications at least 10 days before travel; we recommend allowing two to three weeks for delays. One Tanzanian visa covers both the mainland and Zanzibar.

Visitors to Zanzibar must purchase the mandatory local inbound travel insurance before arrival through the official portal at https://inbound.visitzanzibar.go.tz/. This policy is separate from and does not replace comprehensive medical and repatriation insurance. Costs, coverage, and requirements can change, so confirm the current official guidance before travel.

No. The East Africa Tourist Visa covers travel between Uganda, Kenya, and Rwanda; it does not cover Tanzania. A trip that includes Tanzania requires separate Tanzanian entry authorization. Visa validity and re-entry rules can depend on your itinerary and the issuing country, so confirm your country sequence with the relevant immigration authorities before travel.

A yellow fever vaccination certificate is required when arriving from a country with a risk of yellow fever transmission, including after a transit of 12 hours or more in such a country. Travelers arriving from countries without that risk generally are not required to present one. Uganda and Kenya are among the countries with a risk of yellow fever transmission, so if you travel to Tanzania directly from either country, you should expect to be asked for a certificate. Check every flight connection, not only your departure country, and confirm the current list of risk countries before you travel. A certificate becomes valid 10 days after vaccination, and one dose provides lifelong protection under the current rules.

The Tanzanian Shilling is the local currency. US dollars may be accepted for some tourism-related payments, but acceptance varies, and businesses may refuse older, damaged, or marked notes. Bring clean, recent-series notes and use Tanzanian Shillings for everyday purchases. Confirm payment arrangements with Ganza Adventure before departure.

You can buy a prepaid SIM on arrival in Uganda or Tanzania; bring your passport for registration and use an official store. If your phone supports eSIM, you can buy a prepaid data eSIM before you travel. Coverage is strong in cities and resort areas, including Zanzibar, but varies in national parks and remote forests. Many lodges offer free Wi-Fi in common areas, although speeds can be slow. Portable hotspots are another option for steadier access, but remote areas can still have gaps in coverage.

We strongly recommend a Travel Protection Plan offered by insurance agencies. For one low per-person price, you can buy peace of mind and keep your trip stress-free. Ask your travel advisor about it at the time of booking a safari.

Rest assured — we’re with you every step of the way! Before your trip begins, we’ll create a dedicated WhatsApp group to connect you directly with our ganzaadventure.com support. Whether you have a question, need to adjust your itinerary, or require assistance during your journey, you’ll have direct access to our team at all times. You can also contact us anytime via WhatsApp (+491637075997) or e-mail (team@ganzaadventure.com).

ganzaadventure.com helps you discover and book safaris across Uganda and Tanzania. We collaborate with vetted local operators to ensure a seamless travel experience. After your booking is confirmed, you’ll receive comprehensive details about your itinerary, including contact information for your guides and hosts.

Your transport will be either a Toyota safari van or a Toyota Land Cruiser, depending on the price option you choose. Both are excellent options for a comfortable safari. You will find pictures of the vehicles on the itinerary pages.

The accommodation options include lodges in the budget, mid-range and high-end categories. You can make your choice during your booking.

A safari lodge is a nature-focused accommodation near wildlife-rich areas, offering a blend of comfort, modern facilities, eco-conscious design, and access to safari activities such as game drives and guided walks.

Absolutely! Safari accommodations prioritize safety, often featuring security measures such as fences, night guards, and protocols for wildlife encounters. If you specifically prefer a fenced lodge, please let us know when booking, and we will do our best to accommodate your request.

Most high-end and mid-range lodges provide electricity, usually through solar power or generators. Budget lodges may use lanterns or have limited generator hours. In more remote areas, lodges may not offer 24-hour electricity and may turn off their generators between midnight and dawn or while guests are on game drives. If you need 24-hour electricity, please specify this when booking, and our team will assist you accordingly.

Most mid-range and high-end lodges offer Wi-Fi, though it is often limited to common areas and may be slower in remote locations.

This depends on your group size and destination. In Uganda, peak season runs from December to February and June to August, with quieter months from March to May and September to November. In Tanzania, peak season runs from June to October, with a shorter peak in January and February; the long rains from March to May and short rains from November to December are quieter. We recommend booking at least six months ahead for larger groups and peak dates, especially July to September in the Northern Serengeti.

No. After receiving your booking request, our local partners have 24–48 hours to confirm availability or provide an alternative option.

Yes - all partner lodges have bathrooms in the rooms.

Usually our bookings include full board i.e. breakfast, lunch and dinner. If anything else is the case it will be clearly stated in your itinerary.

As passionate travelers with firsthand experience across East Africa, we created ganzaadventure.com to make safaris in Uganda and Tanzania easy, accessible, and stress-free. We work closely with carefully selected local operators to create unforgettable experiences. Our dedicated team supports you at every stage, from planning through the end of your trip.

We work directly with trusted local operators and quote you one clear, all-inclusive price. Our service is included in that price, so there are no hidden fees or surprise add-ons. Once your booking is confirmed, your price is locked. The only exceptions are changes you request after booking and changes to official park, conservation, or permit fees made by the authorities; we will explain any difference in writing before it is applied.

We’re here to assist you in various ways. Whether you have a quick question or a more detailed inquiry, you can reach us through: - Email: team@ganzaadventure.com - WhatsApp: +49 163 7075997